ONE OF MY FAVORITE PET PEEVES

Recently I purchased a brand new BarBQue for the up coming event in August when my sisters and nieces and nephews come visiting. Now all of you at one time or another have experienced this, but like me, you are accustomed to silently protesting and internalizing your frustrations. As with many of our items now days, "Some Assembly Required." Now I don't mind "SOME" assembly required, it is not what I envsioned when there are 17 boxes all sealed in carefully number array on my living room floor and the first words are: "Missing a Part?" DO NOT RETURN PRODUCT TO STORE. Solution call Monday through Wednesday between 8:00 AM Eastern Time (which by the way is 5:00 AM Pacific DAYLIGHT Savings time)and 10:00 AM Eastern Time (7:00 AM Pacific Time)and use this convenient toll free 1-800-you'll be sorry number. Okay so I was already up Monday and I had nothing better to do than get ready for work. I dialed the 1-800-Pain in The B*** got the first message, "Your call is important to us, if you know your parties extension", What? Wait! are you telling me others have had to call often enough they personally know these people? Shoot I am only on the first page, what is page 15 going to be like. Not knowing an extension I choose option 2, "thank you, now do you wish to have a service manager, a sales representative, a rebate representative , a billing manager, catalog, missing parts ... well you get the story. Everything is there but "Hello this is Jan how can I help you?" At 6:00 AM I had finally made it through all the menus and was assured a representative would be on the line momentarily when I heard this click and seconds later, a buzz, in my ear. Is anyone interested in an un-assembled brand new BarBQue complete with instruction book that on page 2 states, "This unit should be assembled by a Certified Service Technician."